SEPT 30 - OCT 5 2024 | SAND HOLLOW STATE PARK, UT
SEPT 30 - OCT 5 2024 | SAND HOLLOW STATE PARK, UT
CHECK IN SIGN - VOLUNTEER SHIRTS
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THANK YOU FOR VOLUNTEERING!
ANSWERS TO ALL THE FOLLOWING TYPES OF QUESTIONS ARE BELOW:
- MAIN CONTACTS & SITE MAPS
- FIRST DAY CHECK-IN
MAIN CONTACTS & SITE MAPS
Your support will play a crucial role in making this outdoor festival an unforgettable experience for all attendees. Thank you for volunteering for the Monster Energy Trail Hero Music Fest volunteer team.
Download the App for more details: https://my.yapp.us/TRAILHERO
Will Call & Volunteer Manager
Stephanie Cunningham 801-455-9650
- Volunteer Check In
- Will Call / Ticket Pick Up
- Checking Wristbands/Tickets
Site Manager - Al Drachman
- Site Set Up/Site Tear Down
- Simple Site Clean Up
- Signage Hanging & Installation
- Installing Stringer Pendant
Security Manager - Miles
- Front Stage Security
- Entry/Gate Security
- Setting up Barricades
- Parking Assistance
Merch Manager - Kira
- Merchandise Sales Assistant
Stage Manager - Darillyn
darillyn@libertyentertainment.live
- Production
- Stage Manager
- Lighting Assistance
- Step 1: In the case of an emergency please call 911 immediately.
- Step 2: Call your team lead
- Volunteer: Stephanie - 801-455-9650
- Production: Darillyn - 435-705-8786
- Site Manager: Al - 530-448-7641
- Security: Miles - 435-619-4524
- Merch: Kira - 435-680-8860
Advanced Medical IV will be on site to assist with any minor medical issues.
We will also have Trail Hero Medical Staff/First Responders on-site at the event that can be notified by your lead or Rich Klien.
At the check-in area, the point of contact listed below, will give you your T-shirt, volunteer badge, Concert Credential, and a brief orientation. This orientation will cover essential information about your assigned tasks, point of contact information for your team leader, etc.
Volunteer Check-in Locations and Times
- Sat Sept 28 - Sun Sept 29 - Box Office Semi Trailer at Sand Hollow OHV Parking Lot - Call Stephanie Cunningham or report to Rich Klein
- Mon Sept 30 - Stephanie Cunningham & Brandi Klein
- 8am Golf Tournament Sand Hollow Resort
- 4pm Kick Off Party Sand Hollow Rock Bowl
- Tues Oct 1 - Sat Oct 5 - Stephanie Cunningham
- 7-10am Sand Hollow Resort Grille
- 3-6pm Box Office Semi Trailer
- Sun Oct 6 - Al Drachman / Rich Klein
- 10am OHV Parking Lot
FIRST DAY CHECK-IN QUESTIONS
Will Call & Volunteer Manager - Stephanie - 801-455-9650
- Will Call / Ticket Pick Up
- Checking Wristbands/Tickets
Site Manager - Al Drachman
- Site Set Up/Site Tear Down
- Simple Site Clean Up
- Signage Hanging & Installation
- Installing Stringer Pendant
Security Manager - Miles
- Front Stage Security
- Entry/Gate Security
- Setting up Barricades
- Parking Assistance
Merch Manager - Kira
- Merchandise Sales Assistant
Stage Manager - Darillyn
darillyn@libertyentertainment.live
- Production
- Stage Manager
- Lighting Assistance
Please report to the volunteer check-in area at the Trail Hero Music Fest Will Call on the dates and times provided in your schedule. We recommend arriving a bit early to allow time to find parking, get registered and to familiarize yourself with the festival grounds.
- Sat Sept 28
- Staff Trailer OHV Parking in Park - Brandi Klein
- Sun Sept 29
- Staff Trailer OHV Parking in Park - Brandi Klein & Stephanie Cunningham
- Mon Sept 30
- AM Golf - Sand Hollow Grille Stephanie Cunningham
- AM & PM THMF - Staff Trailer behind Monster Stage - OHV Parking - Al Drachman
- PM Mech Trailer - Sand Hollow Resort Rock Bowl - Stephanie Cunningham
- Tues Oct 1 - Sat Oct 5
- Will Call/Merch Trailer at Vendor Show in OHV Parking Lot - Stephanie Cunningham
- Thurs - Sat - STAFF Shirt Pick Up
- Sun Oct 6 - Site Clean Up
- Al Drachman / Rich Klein
Will Call Booth/Volunteer Check-in at Sand Hollow
OHV Parking Lot
3351 Sand Hollow Rd, Hurricane, UT 84737
At the check-in area, the point of contact listed below, will give you your T-shirt, volunteer badge, Concert Credential, and a brief orientation. This orientation will cover essential information about your assigned tasks, point of contact information for your team leader, etc.
Will Call Booth/Volunteer Check-in at Sand Hollow - OHV Parking Lot
- See above question's schedule and contacts.
FREE TICKET FOR VOLUNTEERING WILL BE USED AS YOUR FREE PASS INTO THE PARK
Your FREE Music Fest ticket will get you in the State Park gate for FREE. Please redeem/sign up for your music fest ticket as soon as you receive the FREE promocode in your schedule confirmation email.
You will want to screenshot or print the Music Fest Ticket's QR-code so you can use it as your FREE pass into the park on the days you’re volunteering.
The festival is located at Sand Hollow State Park’s 3351 Sand Hollow Rd, Hurricane, UT 84737 at the OHV Parking Lot, which is inside the park, near the highway, off road access tunnel, and beach. Once you arrive, look for the blue signs to the volunteer check-in area, where our team will be ready to assist you.
Our volunteers help with various tasks, including assisting with guest services, distributing promotional materials, providing information to attendees, and helping with setup and cleanup.
Your specific role and schedule will be communicated during the orientation and in an email from our Volunteer Manager, Stephanie Cunningham 801-455-9650.
PARK ENTRY & PARKING QUESTIONS
FREE TICKET FOR VOLUNTEERING WILL BE USED AS YOUR FREE PASS INTO THE PARK
Your FREE Music Fest ticket will get you in the State Park gate for FREE. Please redeem/sign up for your music fest ticket as soon as you receive the FREE promocode in your schedule confirmation email.
You will want to screenshot or print the Music Fest Ticket's QR-code so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET FOR VOLUNTEERING
THIS WILL BE YOUR FREE PASS INTO THE PARK
Tiffany will be emailing you a promo-code for your FREE ticket with your approved Volunteer schedule by Sept 18th.
This ticket will get you in the State Park gate for FREE. So please sign up for your ticket as soon as you receive the promocode in your schedule confirmation email. You will want to screenshot or print the QR-code for your ticket so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET LEVEL:
- Volunteer 1 Day: One FREE 1-Day GA Ticket $50
- Volunteer 3 Days: One FREE 3-Day GA Ticket to the Music Fest worth $150
- Volunteer More than 3 days: One FREE 3-Day VIP Ticket to the Music Fest worth $250
- Volunteer ALL 9 days: One FREE 3-Day Platinum Ticket to the Music Fest worth $350
You can park in three places depending on when you arrive and what kind of vehicle you are driving:
Sat-Wed - Roadside parking near the OHV Parking Lot.
Wed-Sun - 4 Wheel Drive Parking Only in the SAND - Prefer you park at the back of the music fest venue in the Drive-in / Tailgate area. That way you vehicle is close by after the show ends and starts the trend, showing others to park in there as well.
Thurs-Sat - FREE Boat Ramp Parking Lot and FREE Shuttle. Great for people who dont want to get their car dirty.
The festival is located at Sand Hollow State Park’s 3351 Sand Hollow Rd, Hurricane, UT 84737 at the OHV Parking Lot, which is inside the park, near the highway, off road access tunnel, and beach. Once you arrive, look for the blue signs to the volunteer check-in area, where our team will be ready to assist you.
FREE T-SHIRT & TICKET QUESTIONS
FREE TICKET FOR VOLUNTEERING
THIS WILL BE YOUR FREE PASS INTO THE PARK
Stephanie Cunningham will be emailing you a promo-code for your FREE ticket with your approved Volunteer schedule by Sept 18th.
This ticket will get you in the State Park gate for FREE. So please sign up for your ticket as soon as you receive the promocode in your schedule confirmation email. You will want to screenshot or print the QR-code for your ticket so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET LEVEL:
- Volunteer 1 Day: One FREE 1-Day GA Ticket $50
- Volunteer 3 Days: One FREE 3-Day GA Ticket to the Music Fest worth $150
- Volunteer More than 3 days: One FREE 3-Day VIP Ticket to the Music Fest worth $250
- Volunteer ALL 9 days: One FREE 3-Day Platinum Ticket to the Music Fest worth $350
We would like to offer your friends and family 50% off tickets so they can come see you in action or join you on your days/shifts off. Please share this coupon code ONLY with your friends and family. If the code is abused it will be shut down for all volunteers. “VOL50OFF”
Only volunteers that work on the Trail Hero Music Fest days receive a FREE Volunteer T-Shirt. If you were only able to volunteer the days before show day, please check back with us on Saturday evening to see if we have extra shirts for you!
- Thursday Oct 2nd - Sat Oct 5th - Will Call - Stephanie Cunningham 801-455-9650 - STAFF Shirt Pick Up
While supplies last. Volunteers that help out during the music festival hours receive a free t-shirt. Depending on the supplies, volunteers on other days will receive a shirt.
SCHEDULE & ROLES QUESTIONS
Depending on which days and tasks you signed up for, here is a list of the events you’ll be helping with:
- Saturday Sept 28 & Sunday Sept 29 - THMF Venue Set Up
- Monday Sept 30 - Charity Golf Tournament at the Resort & Kick Off Party at the Rock Bowl
- Tuesday Oct 1st - THMF Venue Set Up / Will Call
- Wednesday Oct 2nd - THMF Venue Set Up / Drive In Move on the Big Screens
- Thursday Oct 3rd - Saturday Oct 5th - THMF Venue Set Up / Will Call / THMF Show
- Sunday Oct 6th - Venue Clean Up & Breakdown
You will receive an email from our Volunteer Manager the week of Sept 18th.
Based on the form you submitted and the date/times you requested. We will organize a schedule based on the times and dates you signed up for and the tasks you requested to help with.
Please let us know if you have any questions!
If you have any questions regarding the schedule you received on September 13th or after, please contact Brandi Klein & Stephanie Cunningham 801-455-9650
Our volunteers help with various tasks, including assisting with guest services, distributing promotional materials, providing information to attendees, and helping with setup and cleanup.
Your specific role and schedule will be communicated during the orientation and in an email from our Volunteer Manager, Stephanie Cunningham 801-455-9650.
Trail Hero has an APP! This will keep you informed of all the activities during the week of the event. This app has been deemed mandatory for participants to download by the state. There is now tracking or other crap, it is the same app that we have used for 5 years and just gives us the chance to notify all of our participants of any changes in the event by using push notifications. We ask that you download it to help us with this. To find the app Follow this link: https://my.yapp.us/TRAILHERO
WHAT TO BRING, BREAKS, ETC QUEsTIONS
Please dress comfortably and appropriately for an outdoor event.
PLEASE BRING A FOLDING CHAIR WITH YOU!
We recommend wearing & bringing:
- Closed-toed shoes
- Dressing in layers, as weather conditions can change throughout the day.
- Sunscreen
- A hat
- Reusable water bottle to stay hydrated.
- Bag coolers (soft coolers holding 12 drinks) are allowed inside the venue as well.
- Food and drinks.
Most volunteer shifts are around 4-8 hours long. You'll have the opportunity to take short breaks during your shift. We want you to enjoy the festival too, so after your shift, you're welcome to explore the festival grounds and catch some performances. Most of you have signed up for the hours that fit your schedule the best. Depending on the amount of shifts/days you’ve signed up for, you will receive a credential for the level of involvement. The more you volunteer the higher credential level you receive.
Make sure you use #TrailHeroMusicFest #TrailHeroMusicFest2024 #THMF2024 #THMF #TrailHero #TrailHero2024 #GreaterZion #SandHollow when you post to social media. Follow us on various media by- Facebook: @TrailHeroMusicFest , IG: @TrailHeroMusicFest, YouTube: Trail Hero
Trail Hero has an APP! This will keep you informed of all the activities during the week of the event. This app has been deemed mandatory for participants to download by the state. There is now tracking or other crap, it is the same app that we have used for 5 years and just gives us the chance to notify all of our participants of any changes in the event by using push notifications. We ask that you download it to help us with this. To find the app Follow this link: https://my.yapp.us/TRAILHERO
VOLUNTEER'S Frequently Asked Questions
Your support will play a crucial role in making this outdoor festival an unforgettable experience for all attendees. Thank you for volunteering for the Monster Energy Trail Hero Music Fest volunteer team.
Will Call & Volunteer Manager - Stephanie Cunningham 801-455-9650
- Will Call / Ticket Pick Up
- Checking Wristbands/Tickets
Site Manager - Al Drachman
- Site Set Up/Site Tear Down
- Simple Site Clean Up
- Signage Hanging & Installation
- Installing Stringer Pendant
Security Manager - Miles
- Front Stage Security
- Entry/Gate Security
- Setting up Barricades
- Parking Assistance
Merch Manager - Kira
- Merchandise Sales Assistant
Stage Manager - Darillyn
darillyn@libertyentertainment.live
- Production
- Stage Manager
- Lighting Assistance
Depending on which days and tasks you signed up for, here is a list of the events you’ll be helping with:
- Saturday Sept 28 & Sunday Sept 29- THMF Venue Set Up
- Monday Sept 30 - Charity Golf Tournament at the Resort & Kick Off Party at the Rock Bowl
- Tuesday Oct 1st - THMF Venue Set Up / Will Call
- Wednesday Oct 2nd- THMF Venue Set Up / Drive In Move on the Big Screens
- Thursday Oct 3rd - Saturday Oct 5th - THMF Venue Set Up / Will Call / THMF Show
- Sunday Oct 6th - Venue Clean Up & Breakdown
You will receive an email from our Volunteer Manager the week of September 13th.
Based on the form you submitted and the date/times you requested. We will organize a schedule based on the times and dates you signed up for and the tasks you requested to help with.
Please let us know if you have any questions!
If you have any questions regarding the schedule you received on September 18th or after, please contact Stephanie Cunningham 801-455-9650
FREE TICKET FOR VOLUNTEERING WILL BE USED AS YOUR FREE PASS INTO THE PARK
Your FREE Music Fest ticket will get you in the State Park gate for FREE. Please redeem/sign up for your music fest ticket as soon as you receive the FREE promocode in your schedule confirmation email.
You will want to screenshot or print the Music Fest Ticket's QR-code so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET FOR VOLUNTEERING
THIS WILL BE YOUR FREE PASS INTO THE PARK
Tiffany will be emailing you a promo-code for your FREE ticket with your approved Volunteer schedule by Sept 18th.
This ticket will get you in the State Park gate for FREE. So please sign up for your ticket as soon as you receive the promocode in your schedule confirmation email. You will want to screenshot or print the QR-code for your ticket so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET LEVEL:
- Volunteer 1 Day: One FREE 1-Day GA Ticket $50
- Volunteer 3 Days: One FREE 3-Day GA Ticket to the Music Fest worth $150
- Volunteer More than 3 days: One FREE 3-Day VIP Ticket to the Music Fest worth $250
- Volunteer ALL 9 days: One FREE 3-Day Platinum Ticket to the Music Fest worth $350
We would like to offer your friends and family 50% off tickets so they can come see you in action or join you on your days/shifts off. Please share this coupon code ONLY with your friends and family. If the code is abused it will be shut down for all volunteers. “VOL50OFF”
At the check-in area, the point of contact listed below, will give you your T-shirt, volunteer badge, Concert Credential, and a brief orientation. This orientation will cover essential information about your assigned tasks, point of contact information for your team leader, etc.
Will Call Booth/Volunteer Check-in at Sand Hollow - OHV Parking Lot
- Sat Sept 28 - Mon Sept 30 - Staff Trailer - Brandi Farra
- Tues Oct 1 - Sat Oct 5 - Will Call - Stephanie Cunningham 801-455-965
- Thurs - Sat - STAFF Shirt Pick Up
- Sun Oct 6 - Will Call - Al Drachman / Rich Klein
Please report to the volunteer check-in area at the Trail Hero Music Fest Will Call on the dates and times provided in your schedule. We recommend arriving a bit early to allow time to find parking, get registered and to familiarize yourself with the festival grounds.
Will Call Booth/Volunteer Check-in at Sand Hollow
OHV Parking Lot
3351 Sand Hollow Rd, Hurricane, UT 84737
- Sat Sept 28 - Mon Sept 30 - Staff Trailer - Brandi Farra
- Tues Oct 1 - Sat Oct 5 - Will Call - Stephanie Cunningham 801-455-9650
- Thurs - Sat - STAFF Shirt Pick Up
- Sun Oct 6 - Will Call - Al Drachman / Rich Klein
Only volunteers that work on the Trail Hero Music Fest days receive a FREE Volunteer T-Shirt. If you were only able to volunteer the days before show day, please check back with us on Saturday evening to see if we have extra shirts for you!
- Thursday Oct 3rd - Sat Oct 5 - Will Call - Stephanie Cunningham 801-455-9650 - STAFF Shirt Pick Up
While supplies last. Volunteers that help out during the music festival hours receive a free t-shirt. Depending on the supplies, volunteers on other days will receive a shirt.
You can park in three places depending on when you arrive and what kind of vehicle you are driving:
Sat-Wed - Roadside parking near the OHV Parking Lot.
Wed-Sun - 4 Wheel Drive Parking Only in the SAND - Prefer you park at the back of the music fest venue in the Drive-in / Tailgate area. That way you vehicle is close by after the show ends and starts the trend, showing others to park in there as well.
Thurs-Sat - FREE Boat Ramp Parking Lot and Shuttle. Great for people who dont want to get their car dirty.
The festival is located at Sand Hollow State Park’s 3351 Sand Hollow Rd, Hurricane, UT 84737 at the OHV Parking Lot, which is inside the park, near the highway, off road access tunnel, and beach. Once you arrive, look for the blue signs to the volunteer check-in area, where our team will be ready to assist you.
Please dress comfortably and appropriately for an outdoor event.
We recommend wearing closed-toed shoes and dressing in layers, as weather conditions can change throughout the day. Don't forget to bring sunscreen, a hat, and a reusable water bottle to stay hydrated. Bag coolers (soft coolers holding 12 drinks) are allowed inside the venue as well. Feel free to bring food and drinks.
Most volunteer shifts are around 4-8 hours long. You'll have the opportunity to take short breaks during your shift. We want you to enjoy the festival too, so after your shift, you're welcome to explore the festival grounds and catch some performances. Most of you have signed up for the hours that fit your schedule the best. Depending on the amount of shifts/days you’ve signed up for, you will receive a credential for the level of involvement. The more you volunteer the higher credential level you receive.
Our volunteers help with various tasks, including assisting with guest services, distributing promotional materials, providing information to attendees, and helping with setup and cleanup.
Your specific role and schedule will be communicated during the orientation and in an email from our Volunteer Manager, Stephanie Cunningham 801-455-9650
- Step 1: In the case of an emergency please call 911 immediately.
- Step 2: Call your team lead
- Volunteer: Stephanie Cunningham 801-455-9650
- Production: Darillyn - 435-705-8786
- Site Manager: Al - 530-448-7641
- Security: Miles - 435-619-4524
- Merch: Kira - 435-680-8860
Advanced Medical IV will be on site to assist with any minor medical issues.
We will also have Trail Hero Medical Staff/First Responders on-site at the event that can be notified by your lead or Rich Klien.
Trail Hero has an APP! This will keep you informed of all the activities during the week of the event. This app has been deemed mandatory for participants to download by the state. There is now tracking or other crap, it is the same app that we have used for 5 years and just gives us the chance to notify all of our participants of any changes in the event by using push notifications. We ask that you download it to help us with this. To find the app Follow this link: https://my.yapp.us/TRAILHERO
VOLUNTEER'S Frequently Asked Questions
Your support will play a crucial role in making this outdoor festival an unforgettable experience for all attendees. Thank you for volunteering for the Monster Energy Trail Hero Music Fest volunteer team.
Will Call & Volunteer Manager - Stephanie Cunningham 801-455-9650
- Will Call / Ticket Pick Up
- Checking Wristbands/Tickets
Site Manager - Al Drachman
- Site Set Up/Site Tear Down
- Simple Site Clean Up
- Signage Hanging & Installation
- Installing Stringer Pendant
Security Manager - Miles
- Front Stage Security
- Entry/Gate Security
- Setting up Barricades
- Parking Assistance
Merch Manager - Kira
- Merchandise Sales Assistant
Stage Manager - Darillyn
darillyn@libertyentertainment.live
- Production
- Stage Manager
- Lighting Assistance
Depending on which days and tasks you signed up for, here is a list of the events you’ll be helping with:
- Saturday Sept 28 & Sunday Sept 29- THMF Venue Set Up
- Monday Sept 30 - Charity Golf Tournament at the Resort & Kick Off Party at the Rock Bowl
- Tuesday Oct 1st - THMF Venue Set Up / Will Call
- Wednesday Oct 2nd- THMF Venue Set Up / Drive In Move on the Big Screens
- Thursday Oct 3rd - Saturday Oct 5th - THMF Venue Set Up / Will Call / THMF Show
- Sunday Oct 6th - Venue Clean Up & Breakdown
You will receive an email from our Volunteer Manager Stephanie Cunningham 801-455-9650 the week of September 13th.
Based on the form you submitted and the date/times you requested. We will organize a schedule based on the times and dates you signed up for and the tasks you requested to help with.
Please let us know if you have any questions!
If you have any questions regarding the schedule you received on September 18th or after, please contact Stephanie Cunningham 801-455-9650
FREE TICKET FOR VOLUNTEERING WILL BE USED AS YOUR FREE PASS INTO THE PARK
Your FREE Music Fest ticket will get you in the State Park gate for FREE. Please redeem/sign up for your music fest ticket as soon as you receive the FREE promocode in your schedule confirmation email.
You will want to screenshot or print the Music Fest Ticket's QR-code so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET FOR VOLUNTEERING
THIS WILL BE YOUR FREE PASS INTO THE PARK
Tiffany will be emailing you a promo-code for your FREE ticket with your approved Volunteer schedule by Sept 18th.
This ticket will get you in the State Park gate for FREE. So please sign up for your ticket as soon as you receive the promocode in your schedule confirmation email. You will want to screenshot or print the QR-code for your ticket so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET LEVEL:
- Volunteer 1 Day: One FREE 1-Day GA Ticket $50
- Volunteer 3 Days: One FREE 3-Day GA Ticket to the Music Fest worth $150
- Volunteer More than 3 days: One FREE 3-Day VIP Ticket to the Music Fest worth $250
- Volunteer ALL 9 days: One FREE 3-Day Platinum Ticket to the Music Fest worth $350
We would like to offer your friends and family 50% off tickets so they can come see you in action or join you on your days/shifts off. Please share this coupon code ONLY with your friends and family. If the code is abused it will be shut down for all volunteers. “VOL50OFF”
Only volunteers that work on the Trail Hero Music Fest days receive a FREE Volunteer T-Shirt. If you were only able to volunteer the days before show day, please check back with us on Saturday evening to see if we have extra shirts for you!
- Thursday Oct 3rd - Sat Oct 5th - Will Call - Stephanie Cunningham 801-455-9650
While supplies last. Volunteers that help out during the music festival hours receive a free t-shirt. Depending on the supplies, volunteers on other days will receive a shirt.
You can park in three places depending on when you arrive and what kind of vehicle you are driving:
Sat-Wed - Roadside parking near the OHV Parking Lot.
Wed-Sun - 4 Wheel Drive Parking Only in the SAND - Prefer you park at the back of the music fest venue in the Drive-in / Tailgate area. That way you vehicle is close by after the show ends and starts the trend, showing others to park in there as well.
Thurs-Sat - FREE Boat Ramp Parking Lot and Shuttle. Great for people who dont want to get their car dirty.
The festival is located at Sand Hollow State Park’s 3351 Sand Hollow Rd, Hurricane, UT 84737 at the OHV Parking Lot, which is inside the park, near the highway, off road access tunnel, and beach. Once you arrive, look for the blue signs to the volunteer check-in area, where our team will be ready to assist you.
Please dress comfortably and appropriately for an outdoor event.
We recommend wearing closed-toed shoes and dressing in layers, as weather conditions can change throughout the day. Don't forget to bring sunscreen, a hat, and a reusable water bottle to stay hydrated. Bag coolers (soft coolers holding 12 drinks) are allowed inside the venue as well. Feel free to bring food and drinks.
Most volunteer shifts are around 4 hours long. You'll have the opportunity to take short breaks during your shift. We want you to enjoy the festival too, so after your shift, you're welcome to explore the festival grounds and catch some performances. Most of you have signed up for the hours that fit your schedule the best. Depending on the amount of shifts/days you’ve signed up for, you will receive a credential for the level of involvement. The more you volunteer the higher credential level you receive.
Our volunteers help with various tasks, including assisting with guest services, distributing promotional materials, providing information to attendees, and helping with setup and cleanup.
Your specific role and schedule will be communicated during the orientation and in an email from our Volunteer Manager, Stephanie Cunningham 801-455-965.
- Step 1: In the case of an emergency please call 911 immediately.
- Step 2: Call your team lead
- Volunteer: Stephanie Cunningham 801-455-9650
- Production: Darillyn - 435-705-8786
- Site Manager: Al - 530-448-7641
- Security: Miles - 435-619-4524
- Merch: Kira - 435-680-8860
Advanced Medical IV will be on site to assist with any minor medical issues.
We will also have Trail Hero Medical Staff/First Responders on-site at the event that can be notified by your lead or Rich Klien.
Trail Hero has an APP! This will keep you informed of all the activities during the week of the event. This app has been deemed mandatory for participants to download by the state. There is now tracking or other crap, it is the same app that we have used for 5 years and just gives us the chance to notify all of our participants of any changes in the event by using push notifications. We ask that you download it to help us with this. To find the app Follow this link: https://my.yapp.us/TRAILHERO
VOLUNTEER'S Frequently Asked Questions
Your support will play a crucial role in making this outdoor festival an unforgettable experience for all attendees. Thank you for volunteering for the Monster Energy Trail Hero Music Fest volunteer team.
Will Call & Volunteer Manager - Stephanie Cunningham 801-455-9650
- Will Call / Ticket Pick Up
- Checking Wristbands/Tickets
Site Manager - Al Drachman altrailherofest@gmail.com
- Site Set Up/Site Tear Down
- Simple Site Clean Up
- Signage Hanging & Installation
- Installing Stringer Pendant
Security Manager - Miles Sgtkilos@yahoo.com
- Front Stage Security
- Entry/Gate Security
- Setting up Barricades
- Parking Assistance
Merch Manager - Kira 435-680-8860
- Merchandise Sales Assistant
Stage Manager - Darillyn darillyn@libertyentertainment.live
- Production
- Stage Manager
- Lighting Assistance
Depending on which days and tasks you signed up for, here is a list of the events you’ll be helping with:
- Saturday Sept 28 & Sunday Sept 29- THMF Venue Set Up
- Monday Sept 30 - Charity Golf Tournament at the Resort & Kick Off Party at the Rock Bowl
- Tuesday Oct 1st - THMF Venue Set Up / Will Call
- Wednesday Oct 2nd- THMF Venue Set Up / Drive In Move on the Big Screens
- Thursday Oct 3rd - Saturday Oct 5th - THMF Venue Set Up / Will Call / THMF Show
- Sunday Oct 6th - Venue Clean Up & Breakdown
You will receive an email from our Volunteer Manager the week of September 13th.
Based on the form you submitted and the date/times you requested. We will organize a schedule based on the times and dates you signed up for and the tasks you requested to help with.
Please let us know if you have any questions!
You will receive an email from our Volunteer Manager the week of Sept 13th or after, please contact Stephanie Cunningham 801-455-9650
FREE TICKET FOR VOLUNTEERING WILL BE USED AS YOUR FREE PASS INTO THE PARK
Your FREE Music Fest ticket will get you in the State Park gate for FREE. Please redeem/sign up for your music fest ticket as soon as you receive the FREE promocode in your schedule confirmation email.
You will want to screenshot or print the Music Fest Ticket's QR-code so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET FOR VOLUNTEERING
THIS WILL BE YOUR FREE PASS INTO THE PARK
Tiffany will be emailing you a promo-code for your FREE ticket with your approved Volunteer schedule by Sept 18th.
This ticket will get you in the State Park gate for FREE. So please sign up for your ticket as soon as you receive the promocode in your schedule confirmation email. You will want to screenshot or print the QR-code for your ticket so you can use it as your FREE pass into the park on the days you’re volunteering.
FREE TICKET LEVEL:
- Volunteer 1 Day: One FREE 1-Day GA Ticket $50
- Volunteer 3 Days: One FREE 3-Day GA Ticket to the Music Fest worth $150
- Volunteer More than 3 days: One FREE 3-Day VIP Ticket to the Music Fest worth $250
- Volunteer ALL 9 days: One FREE 3-Day Platinum Ticket to the Music Fest worth $350
We would like to offer your friends and family 50% off tickets so they can come see you in action or join you on your days/shifts off. Please share this coupon code ONLY with your friends and family. If the code is abused it will be shut down for all volunteers. “VOL50OFF”
At the check-in area, the point of contact listed below, will give you your T-shirt, volunteer badge, Concert Credential, and a brief orientation. This orientation will cover essential information about your assigned tasks, point of contact information for your team leader, etc.
Will Call Booth/Volunteer Check-in at Sand Hollow - OHV Parking Lot
- Sat Sept 28 - Mon Sept 30 - Staff Trailer - Brandi Farra
- Tues Oct 1 - Sat Oct 5 - Will Call - Stephanie Cunningham 801-455-9650
- Thurs - Sat - STAFF Shirt Pick Up
- Sun Oct 6 - Will Call - Al Drachman / Rich Klein
Please report to the volunteer check-in area at the Trail Hero Music Fest Will Call on the dates and times provided in your schedule. We recommend arriving a bit early to allow time to find parking, get registered and to familiarize yourself with the festival grounds.
Will Call Booth/Volunteer Check-in at Sand Hollow
OHV Parking Lot
3351 Sand Hollow Rd, Hurricane, UT 84737
- Sat Sept 28 - Mon Sept 30 - Staff Trailer - Brandi Farra
- Tues Oct 1 - Sat Oct 5 - Will Call - Stephanie Cunningham 801-455-9650
- Thurs - Sat - STAFF Shirt Pick Up
- Sun Oct 6 - Will Call - Al Drachman / Rich Klein
Only volunteers that work on the Trail Hero Music Fest days receive a FREE Volunteer T-Shirt. If you were only able to volunteer the days before show day, please check back with us on Saturday evening to see if we have extra shirts for you!
- Thursday Oct 3rd - Sat Oct 5th - Will Call - Stephanie Cunningham 801-455-9650 - STAFF Shirt Pick Up
While supplies last. Volunteers that help out during the music festival hours receive a free t-shirt. Depending on the supplies, volunteers on other days will receive a shirt.
You can park in three places depending on when you arrive and what kind of vehicle you are driving:
Sat-Wed - Roadside parking near the OHV Parking Lot.
Wed-Sun - 4 Wheel Drive Parking Only in the SAND - Prefer you park at the back of the music fest venue in the Drive-in / Tailgate area. That way you vehicle is close by after the show ends and starts the trend, showing others to park in there as well.
Thurs-Sat - FREE Boat Ramp Parking Lot and Shuttle. Great for people who don't want to get their car dirty.
The festival is located at Sand Hollow State Park’s 3351 Sand Hollow Rd, Hurricane, UT 84737 at the OHV Parking Lot, which is inside the park, near the highway, off road access tunnel, and beach. Once you arrive, look for the blue signs to the volunteer check-in area, where our team will be ready to assist you.
Please dress comfortably and appropriately for an outdoor event.
We recommend wearing closed-toed shoes and dressing in layers, as weather conditions can change throughout the day. Don't forget to bring sunscreen, a hat, and a reusable water bottle to stay hydrated. Bag coolers (soft coolers holding 12 drinks) are allowed inside the venue as well. Feel free to bring food and drinks.
Most volunteer shifts are around 4 hours long. You'll have the opportunity to take short breaks during your shift. We want you to enjoy the festival too, so after your shift, you're welcome to explore the festival grounds and catch some performances. Most of you have signed up for the hours that fit your schedule the best. Depending on the amount of shifts/days you’ve signed up for, you will receive a credential for the level of involvement. The more you volunteer the higher credential level you receive.
Our volunteers help with various tasks, including assisting with guest services, distributing promotional materials, providing information to attendees, and helping with setup and cleanup.
Your specific role and schedule will be communicated during the orientation and in an email from our Volunteer Manager, Stephanie Cunningham 801-455-9650
- Step 1: In the case of an emergency please call 911 immediately.
- Step 2: Call your team lead
- Volunteer: Stephanie Cunningham 801-455-9650
- Production: Darillyn - 435-705-8786
- Site Manager: Al - 530-448-7641
- Security: Miles - 435-619-4524
- Merch: Kira - 435-680-8860
Advanced Medical IV will be on site to assist with any minor medical issues.
We will also have Trail Hero Medical Staff/First Responders on-site at the event that can be notified by your lead or Rich Klien.
Trail Hero has an APP! This will keep you informed of all the activities during the week of the event. This app has been deemed mandatory for participants to download by the state. There is now tracking or other crap, it is the same app that we have used for 5 years and just gives us the chance to notify all of our participants of any changes in the event by using push notifications. We ask that you download it to help us with this. To find the app Follow this link: https://my.yapp.us/TRAILHERO
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